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Privacy Policy

Last updated: April 13, 2026

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and phone number. Barbers may also provide business information such as specialties, bio, and shop address.

Booking Information: We collect details about appointments you book, including date, time, services selected, and barber preferences.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or expiration date. We may store a Stripe customer ID for recurring transactions.

Usage Data: We collect information about how you interact with the Platform, including pages visited, features used, and device information.

Communications: Messages sent through the Platform's messaging system, reviews, and AI assistant conversations are stored to provide the service.

2. How We Use Your Information

  • Service Delivery: To process bookings, send appointment confirmations, reminders, and facilitate communication between clients and barbers.
  • Personalization: To provide service recommendations, loyalty rewards, and personalized experiences based on your booking history.
  • Notifications: To send booking confirmations, appointment reminders, waitlist alerts, and promotional communications (with your consent).
  • Analytics: To provide barbers with business insights, including appointment trends, client retention metrics, and demand forecasting.
  • AI Features: To power our AI assistant, voice features, and ML-based recommendations. Conversation data is used to provide contextual responses.
  • Platform Improvement: To improve the Platform's functionality, fix bugs, and develop new features.

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • With Barbers: When you book an appointment, the barber receives your name, contact information, and booking details to provide the service.
  • Payment Processors: Stripe processes all payments and receives necessary transaction information.
  • Service Providers: We use third-party services for email delivery, push notifications, maps, and AI processing. These providers only receive information necessary to perform their functions.
  • Legal Requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users.

4. Third-Party Services

The Platform integrates with the following third-party services:

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking history and transaction records are retained for accounting and legal purposes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of promotional communications.
  • Withdraw consent for data processing where applicable.

To exercise these rights, please contact us through our Contact page.

8. Cookies & Local Storage

The Platform uses cookies and local storage for authentication (session management), preferences (theme settings), and PWA functionality (offline caching). These are essential for the Platform to function properly. We also use analytics to understand usage patterns and improve the service.

9. Children's Privacy

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us through our Contact page.